Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set AMP CHCCCS020 Respond effectively to behaviours

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please

enterprises and community groups * We can develop additional elective units that are not listed on request (Please contact us for further information)

Before we commence writing our learner guides we identify the requirements of the training package/accredited course and collect feedback from industry

Core units SHBBSKS009 Provide micro-dermabrasion treatments SHBBSKT001 Provide skin therapy consultations SHBBSKT002 Provide advice on specialised skin care formulations and ingredients SHBBSKT003 Identify and control safety risks for light-based skin treatments SHBBSKT008 Design light emitting diode treatment programs SHBBSKT009 Provide light emitting diode skin treatments SHBBSKT010 Provide skin needling treatments SHBBSKT011 Provide superficial peel treatments SHBBSSC003 Research and apply information on skin science in a skin therapy context SHBXCCS006 Promote healthy nutritional options in a beauty therapy context Elective Units SHBBSKT004 Design intense pulsed light skin treatment programs Group A: Intense Pulsed Light SHBBSKT005 Provide intense pulsed light skin treatments Group A: Intense Pulsed Light SHBBSKT006 Design laser skin treatment programs Group B: Laser SHBBSKT007 Provide laser skin treatments Group B: Laser BSBPEF501 Manage personal and professional development Group C: General Electives BSBSUS511 Develop workplace policies and procedures for sustainability Group C: General Electives SHBXIND004 Develop skin therapy workplace policies and procedures Group C: General Electives * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0003 Maintain basic situational awareness in an aviation workplace TLIE2007 Use communication systems TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives BSBOPS305 Process customer complaints HLTAID011 Provide First Aid TLIB0002 Carry out vehicle inspection TLIA0023 Receive goods TLIC1051 Operate commercial vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set AMP CHCCCS020 Respond effectively to behavioursOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of